{"id":2600,"date":"2024-12-26T01:51:00","date_gmt":"2024-12-26T01:51:00","guid":{"rendered":"https:\/\/guide.propanaofficial.co.id\/?p=2600"},"modified":"2025-08-30T00:55:02","modified_gmt":"2025-08-30T00:55:02","slug":"panduan-menghubungi-layanan-komplain-melalui-telegram-di-aplikasi-propana","status":"publish","type":"post","link":"https:\/\/guide.propanaofficial.co.id\/en\/2024\/12\/26\/panduan-menghubungi-layanan-komplain-melalui-telegram-di-aplikasi-propana\/","title":{"rendered":"Guide to Contacting Complaints Service via Telegram on the Propana Application"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"2600\" class=\"elementor elementor-2600\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c74ef85 e-flex e-con-boxed e-con e-parent\" data-id=\"c74ef85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8583fc6 elementor-widget elementor-widget-image\" data-id=\"8583fc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"453\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1-1024x453.png\" class=\"attachment-large size-large wp-image-2607\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1-1024x453.png 1024w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1-300x133.png 300w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1-768x340.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1-18x8.png 18w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/telegram1.png 1220w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9723980 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9723980\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec7d11d\" data-id=\"ec7d11d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4eba685 elementor-widget elementor-widget-heading\" data-id=\"4eba685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint Guide via Telegram on the Propana Application<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68c1578 elementor-widget elementor-widget-text-editor\" data-id=\"68c1578\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: inherit; text-align: inherit; background-color: var(--palettecolor8); color: var(--color); font-family: var(--fontFamily); font-style: var(--fontStyle, inherit); font-weight: var(--fontWeight); letter-spacing: var(--letterSpacing); text-transform: var(--textTransform);\">1. Buka Menu <strong>&#8220;Hubungi Kami&#8221;<\/strong> kemudian pada bagian <strong>&#8220;Kontak Utama&#8221;<\/strong> pilih <strong>&#8220;<\/strong><\/span><strong>WhatsApp &amp; Telegram<span style=\"font-size: inherit; text-align: inherit; background-color: var(--palettecolor8); color: var(--color); font-family: var(--fontFamily); font-style: var(--fontStyle, inherit); letter-spacing: var(--letterSpacing); text-transform: var(--textTransform);\">&#8220;<\/span><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eb6416 elementor-widget elementor-widget-image\" data-id=\"6eb6416\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-461x1024.png\" class=\"attachment-large size-large wp-image-2989\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-461x1024.png 461w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-135x300.png 135w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-768x1707.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-691x1536.png 691w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-922x2048.png 922w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0-5x12.png 5w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2023\/05\/wa0.png 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23761fe elementor-widget elementor-widget-text-editor\" data-id=\"23761fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">2. After successfully opening the complaint service website, please select the button<span style=\"font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;background-color: var(--theme-palette-color-8);var(--theme-letter-spacing);text-transform: var(--theme-text-transform)\">\u00a0<strong>\u201c<\/strong><\/span><strong><span style=\"color: var(--theme-text-color);-theme-font-size);font-style: var(--theme-font-style, inherit);letter-spacing: var(--theme-letter-spacing);text-transform: var(--theme-text-transform)\">Telegram<\/span><\/strong><span style=\"background-color: var(--theme-palette-color-8);color: var(--theme-text-color);font-family: inherit;font-size: inherit;font-style: inherit;font-weight: inherit;letter-spacing: var(--theme-letter-spacing);text-transform: var(--theme-text-transform)\"><strong>\u201c<\/strong> that you want to use.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80d973e elementor-widget elementor-widget-image\" data-id=\"80d973e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-461x1024.png\" class=\"attachment-large size-large wp-image-2998\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-461x1024.png 461w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-135x300.png 135w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-768x1707.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-691x1536.png 691w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-922x2048.png 922w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0-5x12.png 5w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele0.png 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678d7f8 elementor-widget elementor-widget-text-editor\" data-id=\"678d7f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>3. Maka akan diarahkan ke aplikasi Telegram dan membuka pesan ke <strong>@Propana_CustomerCare<\/strong> kemudian klik Menu <strong>\u201cSTART \/ MULAI\u201d<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfbb9ea elementor-widget elementor-widget-image\" data-id=\"dfbb9ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-461x1024.png\" class=\"attachment-large size-large wp-image-2999\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-461x1024.png 461w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-135x300.png 135w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-768x1707.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-691x1536.png 691w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-922x2048.png 922w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01-5x12.png 5w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele01.png 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-513cab4 elementor-widget elementor-widget-text-editor\" data-id=\"513cab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>4. Silahkan pilih departemen layanan sesuai dengan kendala yang terjadi. <strong>Contoh : 1<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b572f4d elementor-widget elementor-widget-image\" data-id=\"b572f4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-461x1024.png\" class=\"attachment-large size-large wp-image-3000\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-461x1024.png 461w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-135x300.png 135w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-768x1707.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-691x1536.png 691w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-922x2048.png 922w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02-5x12.png 5w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele02.png 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-624c77e elementor-widget elementor-widget-text-editor\" data-id=\"624c77e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>5. Jika mengalami kendala transaksi, silahkan <strong>isi form<\/strong>\u00a0sesuai balasan dan lampirkan\u00a0<strong>bukti pendukung<\/strong>\u00a0untuk memudahkan dalam pengecekan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a115beb elementor-widget elementor-widget-image\" data-id=\"a115beb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"461\" height=\"1024\" src=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-461x1024.png\" class=\"attachment-large size-large wp-image-3001\" alt=\"\" srcset=\"https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-461x1024.png 461w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-135x300.png 135w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-768x1707.png 768w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-691x1536.png 691w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-922x2048.png 922w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03-5x12.png 5w, https:\/\/guide.propanaofficial.co.id\/wp-content\/uploads\/2024\/12\/tele03.png 1080w\" sizes=\"(max-width: 461px) 100vw, 461px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f099ddb elementor-widget elementor-widget-spacer\" data-id=\"f099ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Panduan Komplain Melalui Telegram di Aplikasi Propana 1. Buka Menu &#8220;Hubungi Kami&#8221; kemudian pada bagian &#8220;Kontak Utama&#8221; pilih &#8220;WhatsApp &amp; Telegram&#8221; 2. Setelah berhasil membuka website layanan komplain, silahkan bisa pilih Tombol\u00a0&#8220;Telegram&#8220; yang ingin digunakan. 3. Maka akan diarahkan ke aplikasi Telegram dan membuka pesan ke @Propana_CustomerCare kemudian klik Menu \u201cSTART \/ MULAI\u201d 4. Silahkan [&hellip;]<\/p>","protected":false},"author":3,"featured_media":2608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[15],"tags":[],"class_list":["post-2600","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-layanan-komplain"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/posts\/2600","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/comments?post=2600"}],"version-history":[{"count":11,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/posts\/2600\/revisions"}],"predecessor-version":[{"id":3005,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/posts\/2600\/revisions\/3005"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/media\/2608"}],"wp:attachment":[{"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/media?parent=2600"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/categories?post=2600"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/guide.propanaofficial.co.id\/en\/wp-json\/wp\/v2\/tags?post=2600"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}